At turestshopping.com, customer satisfaction is very important to us. If you are not satisfied with your purchase or receive a defective item, we are here to help and provide a simple return process.



Return Guarantee

We offer a 14-day return policy from the date your order is delivered. If you are not satisfied with the product, you may request a return or exchange within 14 days after receiving your order.


To be eligible for a return:

The item must be unused and in its original condition

The item must be returned in its original packaging

You must provide your order number or proof of purchase



Faulty or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us first before returning the product.


Email: Sale@turestshopping.com


In most cases, our customer support team can quickly resolve the issue without requiring a return.


If the item has a confirmed defect that cannot be resolved, you may return or exchange the item within 7 days after delivery.



Return Process

To return an item, please follow the steps below:


Contact our customer service team at Sale@turestshopping.com

 with your order number and a description of the issue.


Once your request is approved, we will provide you with an RMA (Return Merchandise Authorization) number and the return address.


Please write the RMA number clearly on the return shipping label or inside the package.


Send the product back to the address provided by our customer service team.


Please note that returns without an RMA number may not be accepted.


Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect product.


We recommend returning items via standard postal services, as courier services such as DHL, UPS, or FedEx may have significantly higher shipping fees.



Refund Processing

Once we receive and inspect the returned item, we will process your refund.


Refunds will be issued within 2–5 business days after we receive the returned item.


The refund will be sent to your original payment method.



Refund Timeframe

You can usually expect to receive your refund within 4–6 weeks after sending the returned package.


This timeframe includes:


10–20 business days for the return shipment to reach our warehouse

3–5 business days for us to inspect and process the return

3–15 business days for your bank or payment provider to process the refund


Once your refund has been processed, you will receive a confirmation email notification.



Contact Us

If you have any questions about returns or refunds, please contact us:

Email: Sale@turestshopping.com